Terms of Use
Our Guarantee of Quality
We guarantee all of our plants to be true to name, registered with the American Iris Society, of top quality and size, freshly dug from our gardens, disease- and pest-free and in first class condition on delivery. If any Schreiner's Iris Gardens iris fails to survive the first 6 weeks of planting, we will send replacements at no charge with next year's order if you notify us by October 1, indicate the variety name and reason for loss, and send photos of the planted iris in the ground. We are not responsible, however, for customer negligence, incorrect planting methods, planting too deep, planting in an area that is not well draining, weather, late freezes, soil conditions, pest or rodent damage. Replacements will not be sent for iris that are planted less than 6 weeks before the first frost in your area. Photos of the iris in the ground are required for sending replacements so that we can assure proper planting methods were followed.
Returns
We accept returns of books, catalogs, and fertilizer.
Charge for Cancelled Orders
A non-refundable handling fee of $5.00 will be charged for any canceled order.
Foreign Orders
To our foreign customers and friends: Shipping Iris and catalogs outside the USA involves additional costs for air transport and customs administration. Therefore, due to the complexities of export orders, shipping charges on this web page are valid for USA orders only. For additional information on the extra costs for shipping overseas, please contact Alison in our office via email at export@schreinersgardens.com.
Substitutes
Occasionally due to the growing season, we may run out of stock of a variety you have ordered. If you will accept substitutes of equal or greater value, please specify this in the "Substitutions" area of the shopping cart.
Links
Schreiner's Iris Gardens (SIG) may provide links to other websites or resources. Because we have no control over such websites and resources, you acknowledge and agree that SIG is not responsible for the availability of such external websites and resources, and does not endorse and is not responsible or liable for any content, advertising, products or other materials on or available from such websites or resources. You further acknowledge and agree that we will not be liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use or reliance on any such content, goods or services available on or through any such website or resource.
If you still have questions, please contact our customer service. Our office is open Monday through Friday, 8:00 a.m. to 4:30 p.m. (Pacific Time)