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Customer Service & FAQs

    Placing An Order

  • How can I place an order?

    You may order Bearded Iris and Beardless Iris, books, fertilizer, catalogs (Free Mini and Full-Size)and gift certificates via:

    ONLINE here at our website www.schreinersgardens.com, 24 hours a day, 7 days a week!

    Phone: Monday - Friday, 8:00 a.m. to 4:30 p.m. (Pacific Time) at 503-393-3232 or toll-free at 800-525-2367

    FAX: Complete order with payment information to 503-393-5590

    Mail: Complete order with payment to 3625 Quinaby Road NE, Salem, OR 97303. Click here for a printable order form.

    In person: Our office is open year-round, Monday through Friday, 8:00 am to 4:30 pm. We are closed on major holidays and in the case of severely inclement weather. Our office is located at 3625 Quinaby Road NE, Salem, OR 97303

  • When will I receive my order?

    We ship books, fertilizer and catalogs year-round, while supplies last. (Allow 2 to 3 weeks for delivery.)

    Bearded Iris ship mid-July through the end of September to most parts of the US. Most orders arrive within a week of leaving our warehouse.

    Beardless Iris ship mid-August through the end of September to most parts of the US. Most orders arrive within a week of leaving our warehouse.

    We bill your credit card at the time you submit your order.

  • What do I receive when I place an order for Iris from Schreiner's Gardens?

    You will receive a single rhizome of each variety ordered which has 6 inches of green foliage. Each rhizome has a photo label attached with the name of the variety printed on it.

  • Residents of Hawaii, Florida, and Puerto Rico
    Bearded Iris and Beardless Iris both do well in temperate climates. Iris require a period of winter dormancy to ensure good bloom in the spring. For this reason we do not recommend planting Iris in southern states, such as Hawaii, Florida and in Puerto Rico.We DO NOT ship IRIS to these locations, because we cannot guarantee their success in these locations. As a general guideline, we do not guarantee our Iris in those areas of Florida with ZIP codes beginning with 328-- (Orlando and south). We DO ship catalogs, books and fertilizer to those locations, however. Please contact us if you have further questions.

  • Coupons & Gift Certificates

  • Coupons

    Occasionally we issue coupons toward discounts in our Bloom Season Gift Shop, or toward shipping on an order of a certain minimum amount, etc. During our Summer Sale, we offer a free Iris as a bonus for your order from our summer sale catalog, for example. That coupon code will be printed in the Summer Sale catalog.

    These coupons are distributed via various means, both electronic and in the mail, or distributed at local events. You are welcome to contact us to inquire about current coupons.

  • Gift Certificates

    Yes! Let us help you celebrate that special occasion with a surprisingly simple gift for your friends and family. Schreiner's Iris Gardens Gift Certificates are available in any amount starting at $25. We’ll even include your personalized message and a copy of our current catalog (except when email delivery is selected). Delivery via US Post is included for US addresses. Click here to purchase a Gift Certificate!

    Gift Certificates purchased as a gift may be redeemed online, in person, in the mail or over the phone, and may be used toward any product we sell.

    Gift Certificates received as a donation from Schreiner's Iris Gardens may only be applied toward the purchase of shipped or potted Iris (available during bloom season at our plant sale).



  • Shipping & Handling

  • Shipping and Handling Charges

    The following shipping information pertains to US Addresses ONLY. (For international delivery, click here.)

    Non-plant items are shipped year round while supplies last.

    We use UPS or USPS for our Standard Shipping on Iris rhizomes and Daylily orders. Please include a physical delivery address in your order to ensure proper delivery. Notify us if you require delivery to a postal box instead. We cannot be responsible for delivery problems due to incorrect addresses. Please check that you have provided us with the correct address and ZIP code.

    We begin shipping Bearded Iris rhizomes mid-July. If you would prefer to receive your Iris rhizomes at a certain time in the summer (for example, to avoid extremely hot weather, or because of a vacation schedule, etc.), you may choose the month in which you prefer to receive your order, e.g. July, August or September. Please note that your preference is a guideline for us. We will do our best to satisfy your request, but we cannot guarantee a specific ship date.

    Our shipping season begins mid-July for Bearded Iris rhizomes, and mid-August for Beardless Iris rhizomes. For most of the United States, we ship through the end of September. We will post our Iris order cut-off dates on our website as we approach the end of our season. Click here to view the map.

    Plant shipping is based on the number and type of plants in your cart, as well as on your ship-to state. States are divided into Zone 1 and Zone 2 for purposes of shipping.
    Zone 1: AK, AZ, CA, CO, ID, MT, NM, NV, OR, UT, WA, WY
    Zone 2: AL, AR, CT, DE, FL, GA, HI, IA, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, ND, NE, NH, NJ, NY, OH, OK, PA, RI, SC, SD, TN, TX, VA, VT, WI, WV

    When selecting a shipping method for your plants, please select the SAME METHOD for ALL plants in your cart. We are unable to ship some plants "Expedited" and others "Standard" within the same order.

    PLEASE NOTE: Beardless Iris and Daylilies must be shipped SEPARATELY from Bearded Iris, and therefore incur an additional surcharge.

    Beardless Iris: add $10.00 surcharge to the zone shipping charges.
    Daylilies: add $10.00 surcharge to the zone shipping charges.

    Charges for Standard Shipping on Bearded, Beardless Iris rhizomes and Daylilies via UPS Ground or USPS:

    # of PlantsZone 1Zone 2
    1-4$10.00$12.95
    5-9$12.50$14.95
    10-14$12.95$18.95
    15-23$14.95$19.95
    24-30$19.95$22.95
    31-37$22.00$29.95
    38-50$29.95$32.95
    51-74$39.95$59.95
    75-99$49.95$64.95
    100 +$25 + 42 cents/plant$25 + 69 cents/plant

    Expedited Shipping on Iris: Expedited Shipping on Iris & Daylilies: Our shipping season begins mid-July. Expedited Shipping ensures that you will receive your order within a few days after it leaves our farm (typically 2 business days within the Continental US), as opposed to the Standard Shipping time of up to 7 business days. Add $2.25 for each plant to the above shipping rates.


    Charges for Standard Shipping on Books:

    The following shipping information pertains to US Addresses ONLY. (For international delivery, click here.)

    First Book.....................$4.25

    Each Additional Book...$3.99

    We ship our books via the USPS Media Rate. Allow 2 to 3 weeks for delivery. You may select expedited shipping for faster delivery.

    Expedited Shipping: Please add $9.95 for the first book and $6.00 for each additional book for expedited shipping. With Expedited Shipping, books will arrive in approximately one week from the date the shipment leaves our office .


    Charges for Standard Shipping on Iris-Themed Gifts:
    The following shipping information pertains to US Addresses ONLY.

    Standard Shipping will be "Best Way", and will either be 1st Class Mail or Priority Mail.
    First Gift...$9.95
    Each Additional Gift...$2.95

    Expedited Shipping will be "Best Way", and will either be Priority Mail Express or UPS Next Day (please note that not all zip codes are served by next day service and delivery to these areas may take 2 days with the Next Day service).
    First Gift...$29.95
    Each Additional Gift...$4.95


    Charges for Standard Shipping on Full-Size Collector's Edition Catalog:

    The following shipping information pertains to US Addresses ONLY. (For international delivery, click here.)

    Postage for Standard Shipping & Handling is included in the price of the catalog ($5.00). We ship our catalogs via the USPS. Please allow 2 to 3 weeks for delivery.

    Priority Handling: For an additional $3.00, you may request that your catalog be delivered via First Class Mail. You should receive your catalog within one week with this option.


  • Shipping Overseas

    We do export Iris overseas, but these shipments also require additional expenses for shipping and inspection. Please contact Alison, at alison@schreinersgardens.com, if you're interested in placing an overseas order, for terms that are specific to your country. Our minimum overseas order is $100.00.


    Shipping overseas has recently become more erratic because of varying interpretations of regulations in different countries. Therefore it is difficult for us to ensure that your parcel of Iris will be delivered. Because of this, Schreiner's Iris Gardens will no longer be responsible for and will not make reimbursement or replacement for parcels delayed, destroyed or returned to us without legitimate cause. If it is our error that causes the problem, we will take full responsibility for it and take the necessary steps to make it right.

  • When will my iris ship?

    Our shipping seasons runs from mid-July through late September. You may request that your Iris be shipped before or after a certain date. Although we make every attempt to satisfy these requests, we reserve the right to make adjustments. Please note that plant orders ship from our farm approximately two weeks after we process your order. Shipping via ground carrier can take 7 to 10 days for delivery.

  • Foreign Orders

  • Do you send catalogs and Iris to Canada?

    We will send catalogs to Canada for a fee of $12.00. We do not, however, send our free mini-edition to Canada. Write to alison@schreinersgardens.com and ask for our Canadian terms of sale.

  • Do you ship Iris and catalogs outside the United States?

    We send our print catalog anywhere in the world. The fee to send the full-size catalog to Canada is $12, to all other countries the fee is $18. Contact us via email at alison@schreinersgardens.com for more information.

    We also export Iris overseas. These shipments require additional expenses for shipping and inspection. Please contact Alison, at alison@schreinersgardens.com, if you're interested in placing an overseas order, for terms that are specific to your country. Our minimum overseas order is $100.00 in plant material.
    NOTE: Shipping overseas has recently become more erratic because of varying interpretations of regulations in different countries. Therefore it is difficult for us to ensure that your parcel of Iris will be delivered. Because of this, Schreiner's Iris Gardens will no longer be responsible for, and will not make reimbursement or replacement for parcels delayed, destroyed or returned to us without legitimate cause. If it is our error that causes the problem, we will take full responsibility for it and take the necessary steps to make it right.

  • Wholesale Pricing

  • Do you have wholesale pricing?
    Yes, we offer our Iris at wholesale prices to licensed businesses. Our list of wholesale prices is available in mid-June. To be eligible for wholesale prices, please forward us your business's registration or certification numbers via iris@schreinersgardens.com. Please put "Wholesale Inquiry" in the subject line.

    You may also fax to Wholesale Pricing Inquiry at 503-393-5590, or mail us your information to Schreiner's Iris Gardens, Wholesale Pricing Inquiry, 3625 Quinaby Road NE, Salem OR 97303.
  • Bloom Season & Visiting Schreiner's Gardens

  • Is Schreiner's Iris Gardens open to visitors during bloom season?

    Yes, our beautiful 10-acre landscaped display gardens are open to the public from dawn until dusk, seven days a week during bloom season. Our garden gift shop, plant sale and cut flower show are open from 9 a.m. until 6 p.m. during that time. Click here for driving directions to our Display Gardens. We also have many events planned during our Bloom Season. Find out more on our Bloom Season Events Page.

  • What special events are planned for Iris bloom season?
    Schreiner's Gardens hosts our popular barbeque chicken dinner with an afternoon of Dixieland jazz music and wine tasting every Memorial Day. Visit our Bloom Season Events page to get the details. The city of Keizer also has its annual Iris Festival and grand floral parade the third weekend in May.
  • How do I get to Schreiner's Iris Gardens?
    Just 32 miles south of Portland and 5 miles north of downtown Salem, Schreiner's Iris Gardens is located at: 3625 Quinaby Road NE in Salem, Oregon.
    From the North: take I-5 south to the Brooks exit 263. Go West (right turn) on Brooklake Road, turn left on River Road, travel for 1 mile, then turn left on Quinaby Road.
    From the South: Take I-5 North to the Brooks Exit 263. Go West (left turn) on Brooklake Road, turn left on River Road, travel for 1 mile, then turn left on Quinaby Road.
    Call us at 503-393-3232 Monday thru Friday, 8:00 a.m. to 4:30 p.m. PST for more info.

  • Hybridizing Bearded Iris

  • How do Iris reproduce?

    One way Iris reproduce is by growing side increases like eyes on a potato. These eyes grow into fully mature rhizomes in one year. This is known as asexual (or vegetative) reproduction.

  • Iris Breeding

    New Iris are created each year through Iris breeding programs. Anyone can hybridize Iris from seed. All that's needed is a little basic information on where the pollen is found and where to put it. Growing Iris from seed culture produces new varieties genetically.

    To breed Iris, seeds must develop, from which you can grow new seedlings. Choose the two Iris which you would like to "cross". Using a pair of tweezers and a steady hand, remove the pollen-bearing anther from the center of one of the plants (this will be the "father").

    Rub the pollen on top of the stigma of the other Iris (this will be the "mother"). Your chances of a successful pollination will be better if you put pollen on all other stigmas on the mother plant. Label your pollinated plant by attaching a tag to the bloom stalk bearing the names of the "father" and "mother" like this: "Conjuration" X "Blue Suede Shoes", for example.

    If the pollination is successful, the ovary, which is located just below the blossom, will begin to swell after a week or so and develop into a seedpod.

    Visit the next topic, "How to Grow Iris from Seed", to learn more on the next steps......

  • How do you grow Iris from seed?

    About two months after pollination, the seed pod will turn brown and split open. Harvest the golden brown seeds in a small paper cup, and allow them to dry out for a couple more months. Keep the cup in a cool, dry place. Be sure to keep the record of the parents with the seed.

    Newly Collected Bearded Iris Seeds

    In late October plant the seed about 3/4 inch deep and 1 inch apart in well drained soil. Again, label your plantings clearly so that you can identify the sprouts next spring. The planted seed should spend the winter outdoors, planted in full sun.

    The following spring little Iris will grow from the seed you planted. Replant and space out the "baby" iris when they become crowded. Label each new planting clearly.

    Grow your newly developed Iris to maturity and enjoy the blooms. If you develop an exceptional beauty, with strong growth habit, you might consider registering it with the American Iris Society. (You will need the information on the parentage in order to register the new Iris.) The AIS is open to all who grow and love Iris, both professionals and amateurs alike. 

    Ray Schreiner in Seedling Bed



  • Learn More About Iris

  • Bearded Iris Diagram

    Below is a drawing identifying the various parts of the Bearded Iris. This applies to all forms: Dwarf, Median and Tall Bearded Iris.

     

  • Keeping track of variety names

    Once the label is removed from a rhizome at planting time all Iris look exactly alike. If you want to keep track of the variety name (or color) make a chart of the Iris as you plant them. Keep this chart handy for reference when they bloom in the spring. Another way is to prepare a permanent garden marker with the variety name and place it next to the rhizomes. These garden labels are readily available at many nurseries and garden supply stores.
  • How many Iris varieties does Schreiner's Gardens sell?

    We sell about 1000 different varieties and grow hundreds more named Iris for observation and enjoyment.

  • Why are some Iris so expensive?

    A new Iris offered to the public for the first time is called a New Introduction. New introductions are priced at $50.00 or more the first year. In successive years, there are more plants available so the price goes down. The price of an Iris is based on supply and demand.

  • Are there any organizations I can join for Iris lovers?
    Yes, the American Iris Society is a non-profit volunteer organization made up of dedicated Iris lovers. Their goal is the promotion of the culture and improvement of Iris. Visit the American Iris Society website.
  • Are there some Iris that are good for a water garden?

    Yes, there are some Iris that prefer wet conditions. The Louisiana Iris, for example, are natural water or bog plants. The are native to the Southeastern US, and are commonly found along the edges of ponds. The Siberian Iris prefer wetter conditions than the Tall Bearded, but generally do not grow submerged in water, only near it or in very moist soil. Visit the Society for Louisiana Iris and the Society for Siberian Irises pages for more information.


  • How do I learn more about Iris?

    Go here to read our About Iris page. We also carry excellent reference books on Iris.

  • Do Iris have a fragrance?
    Most of the Tall Bearded Iris we sell have at least a faint fragrance. Some have a more potent fragrance than others. Consult our catalog for specific Iris that have a strong fragrance. We also offer a discounted collection that features several of our most fragrant Iris.
  • How can I get an Iris Lover's Catalog?

    Our 72-page full-color Collector's Edition of the Iris lover's catalog is available for only $5.00. You may order a catalog online, or you may call us toll-free at 800-525-2367 (leave a message if you call outside of our business hours Mon-Fri, 8:00 a.m. to 4:30 p.m. PST).

    If you place an Iris order this year, you will be added to our mailing list and receive next year's catalog free of charge.

  • General Info

  • Privacy Policy

    At Schreiner's Iris Gardens, we are committed to protecting your privacy. We use the information we collect to assist us in processing orders. Please read on for more details about our privacy policy.

    Secure Online Shopping
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    With Hosted Payments, Mighty Merchant processes payments directly with the Element Express Processing Platform, a Level 1 PCI DSS-validated service provider.

    The Information We Collect: Schreiner's Iris Gardens collects from you the necessary information, such as name, email address, address and payment information, to process orders.

    Your Personal Information: Schreiner's Iris Gardens does, from time to time, make our mailing list available to other gardening firms. Please indicate by checking the box in the shopping cart if you would not wish to allow this.

    We restrict access to your orders to those employees who need to know that information to provide products or services to you. Personal information is not available to any third party via our website or through other means.

    Spam Email and Use of Email Addresses: We make every effort to minimize the amount of email correspondence you receive from us. We do not share or sell your email address to any third parties.

    Use of Cookies: Schreiner's Iris Gardens uses cookies to enhance your shopping and browsing experience and keep track of your order information. The cookies we use DO NOT store any personal information such as your e-mail address, street address or phone number.

    Do you still have questions? If you have additional questions or wish to further discuss details of our privacy policy, please feel free to Contact Us.


  • Terms of Use

    Our Guarantee of Quality
    We guarantee all of our plants to be true to name, registered with the American Iris Society, of top quality and size, freshly dug from our gardens, disease- and pest-free and in first class condition on delivery. If for any reason you are not completely satisfied with your order, notify us at once upon receipt of your plants. We will make things right with a replacement. In addition, if any Schreiner's Iris Gardens iris fails to survive the FIRST year, we will send replacements at no charge with next year's order if you notify us by August 1, and indicate the variety name and reason for loss. We are not responsible, however, for customer negligence, incorrect planting methods, weather, soil conditions, pest or rodent damage.

    Minimum Order
    Our minimum order for Iris is $30. This does not include shipping. There is no minimum order for books, catalogs, or fertilizer.

    Returns
    We do accept returns of books, catalogs and unopened fertilizer. Please indicate the reason for the return and if you would like a credit or a refund.

    NOTE: Please contact us via email or phone prior to returning a shipment of Iris to obtain further instructions.

    Charge for Cancelled Orders:   We understand sometimes circumstances arise which dictate a change in plans. As such, you may need to cancel an order. Please know that a non-refundable handling fee of $5.00 + Credit Card Interchange fees will be charged for any cancelled order. The interchange fee is a 3% charge that credit card companies charge merchants for processing payments against your credit card. Thank you for your understanding and your cooperation.

    Foreign Orders
    To our foreign customers and friends: Shipping Iris and catalogs outside the USA involves additional costs for air transport and customs administration. Therefore, due to the complexities of export orders, shipping charges on this web page are valid for USA orders only. For additional information on the extra costs for shipping overseas, please contact Alison in our office via email at alison@schreinersgardens.com.

    May we substitute?
    Occasionally we run out of stock of a variety you may have ordered. If you will accept substitutes of equal or greater value, please specify this in the "Substitutions" area of the shopping cart.

    Links
    Schreiner's Iris Gardens (SIG) may provide links to other websites or resources. Because we have no control over such websites and resources, you acknowledge and agree that SIG is not responsible for the availability of such external websites and resources, and does not endorse and is not responsible or liable for any content, advertising, products or other materials on or available from such websites or resources. You further acknowledge and agree that we will not be liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use or reliance on any such content, goods or services available on or through any such website or resource.

    If you still have questions, please contact our customer service. Our office is open Monday through Friday, 8:00 a.m. to 4:30 p.m. (Pacific Time)

  • Wholesale Terms

    Yes, we offer our Iris at wholesale prices to licensed businesses. Our list of wholesale prices is available in mid-June. To be eligible for wholesale prices, please forward us your business's registration or certification numbers via iris@schreinersgardens.com. Please put "Wholesale Inquiry" in the subject line.

    You may also fax to Wholesale Pricing Inquiry at 503-393-5590, or mail us your information to Schreiner's Iris Gardens, Wholesale Pricing Inquiry, 3625 Quinaby Road NE, Salem OR 97303.


    Welcome Visitors

     

    Planning your Spring vacation? Looking for a lovely Mother's Day outing or a new picnic venue? Visit us during Bloom Season! Click here for more details.

     

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